HOW DO I PLACE AN ORDER ?

If you are a new customer please contact us to open an account.

Orders should be sent exclusively to mail@tamarindfoods.be

WHEN DO I PLACE MY ORDER ?

Orders must be placed 48h in advance. 

If less than 48h, please contact us directly by phone to see what is possible.

Is there a minimum order ?

Yes, minimum order is for 4 people.

IS MY ORDER CONFIRMED ?

Orders are considered received only after our e-mail confirmation is sent back to the customer. Please call us if you have not received our mail of confirmation 4 hours after sending your order.

IS THERE A DELIVERY FEE ?

Delivery fee of €5,60 in Brussels (19 communes) and Zaventem area for orders above €100,00.

Delivery fee of €22,00 for all orders under €100,00.

Other areas on request.

WHEN DO YOU DELIVER? 

Your orders are delivered weekdays between 11:00-13:00. We will always do our best to deliver on time and will always warn you if our driver is late.

CAN I CHANGE OR CANCEL MY ORDER ?

Orders can be changed or cancelled at the latest 2 working days before delivery (if delivery is on a Monday, the cancellation has to be made at the latest by 13:00 the previous Thursday). 

DO YOU DELIVER WHEN THERE IS A STRIKE?

We do not accept orders on days of national strike or when big disruptions are announced as we cannot guarantee delivery. If necessary, on these occasions you can pick up your delivery from our production unit.

CAN I INCREASE MY ORDER THE SAME DAY ?

We will always do our utmost to accommodate last minute increases. 

DO YOU CATER FOR SPECIAL REQUESTS ?

We will do our best to cater for your special needs but please be aware that our products are manufactured in a facility where all allergens might be present.

WHAT ARE THE APPLICABLE VAT RATES ?

6% on food and non-alcoholic beverages.

21% on delivery and accessories

DO YOU SUPPLY SERVIETTES ?

Yes, we always supply paper serviettes with your order.

DO YOU SUPPLY CUTLERY AND CROCKERY ?

Only on request. Non recovery of platters, cutlery, or any equipment will be charged.

WHAT METHODS OF PAYMENT ARE ACCEPTED ?

Unless specified otherwise, invoices are payable within 30 days to the following ING bank account :

Bank: ING
IBAN: BE58 3751 0216 0479
BIC: BBRUBEBB

Non-payment on due date will result in a 15% mark up on outstanding amount with a minimum of €50,00. Administrative charges of € 50,00 will be added per reminder. Interest of 1% per month, starting from the invoice date, with a minimum of €25,00 will also be due.

What should I do in case of a complaint?

Any complaints should be sent exclusively by e-mail within 6 hours of delivery to mail@tamarindfoods.be.

Are the photos on the website contractual?

No, the photos on the website are not contractual.