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| - | How do I place an order? New clients need to first open an account. Once the account is approved, orders can be sent by e-mail or fax (on-line ordering coming shortly). |
| + | When do I place my order? Orders must be placed at the latest by 12:00 for next day delivery. However, earlier notice is appreciated. |
| + | Is my order confirmed? Yes. Upon receipt of your order, we will send you an e-mail confirming the order. |
| + | Is there a delivery fee? Delivery fee of €5 in Brussels (19 Communes) for orders above €100. Delivery fee of €15 for all orders under €100. |
| + | Can I change or cancel my order? Orders can be changed or cancelled up to 12:00 the previous day. |
| + | Can I increase my order the same day? We will always do our utmost to accommodate last minute increases. |
| + | Do you cater for special requests? Yes we do (allergies, dietary requests). |
| + | What are the applicable VAT rates? 6% on food and beverages. 21% on delivery and accessories. |
| + | Do you supply napkins? Yes. |
| + | Do you supply cutlery and crockery? Only on request. |
| + | What methods of payment are accepted? Transfer to Tamarind Foods bank account: ING 375-1021604-79. |
- All prices are subject to VAT (6% on food and non-alcoholic drinks, 21 % on accessories and events with service)
- 5.10 € Delivery fee in Brussels ( 15.3 € for orders under 100 € )
- Orders should be placed at least 24 hours prior to the delivery time at mail@tamarindfoods.be
- Orders are considered received only after our e-mail confirmation is sent back to the client
- Orders cancelled less than 24 hours prior to the event will result in a 100% charge to the client
- Unless specified otherwise, invoices are payable within 5 working days to the following ING bank account IBAN: BE58 3751 0216 0479 BIC: BBRUBEBB . Non-payment on due date will result in a 15% mark up on outstanding amount with a minimum of 50.00 €. Administrative charges of € 50.00 will be added per reminder. Interest of 1% per month, starting from the invoice date, with a minimum of 25.00 € will also be due.
- Unless specified otherwise, events are subject to a 50% down payment of the quoted amount one week prior to the event.
- Non recovery of platters, cutlery, or any equipment, will be charged.
- Any complaints should be sent exclusively by e-mail within 6 hours of delivery to mail@tamarindfoods.be
- Any possible litigation will be exclusively handled by the Brussels Courts in French.
- All items on our menu are subject to market conditions and are non-contractual.